Tri State Lincolnshire
Tri State Lincolnshire, a multi-building, multi-tenant corporate campus in the greater Chicago area, that serves as a hub for business tenants who expect convenience, quality, and service that match the pace of their workday. When Quest partnered with the property, the goal was to transform its café and 24-hour grab and go program into a vibrant dining experience that would enhance tenant satisfaction and add measurable value to the property while having a controllable, transparent cost structure.
Through culinary innovation, engaging programming, and a commitment to client collaboration, Quest revitalized the food service operations and created a program that reflects the needs of today’s workforce: fresh, flexible, and community focused.
The Problem
Before the partnership, the dining options at Tri State Lincolnshire lacked both flexibility and variety. In addition, the costs to the Landlord were not transparent and the Landlord had no ability to modify the service as it was acting in its capacity as a Landlord, not an operator. The existing offerings did not reflect the tastes or expectations of modern tenants, and participation levels reflected that. The grab and go program, in particular, needed a refresh, with limited fresh items and few reasons for tenants to return throughout the day.
Quest identified four main areas for improvement:
- Food Quality and Variety – The menu needed to feature fresh, high-quality, scratch prepared items that appealed to a wide range of tastes.
- Tenant Engagement – Dining experiences needed to feel personal and connected, encouraging tenants to view the café as an amenity worth using daily.
- Programming and Flexibility – The food service program had to offer variety and excitement through events, seasonal changes, and customized experiences for the property.
- Cost Transparency – The program had to allow the Landlord/client to be able to understand and be able to control its cost structure.
Quest’s goal was to build a program that felt authentic, nutritious, and fun, inspiring tenants to participate regularly in the food service program.
Quest’s Solution
Quest approached the project with its hallmark focus on quality, partnership, and hospitality. The goal was not only to improve the menu but to reimagine the role of food service as a driver of tenant satisfaction.
Revamping the Menu and Grab and Go Offerings
Quest overhauled the 24-hour grab and go selection with fresh, house made items designed to appeal to busy professionals. The new offerings emphasized freshness, flavor, and presentation—moving away from prepackaged options toward food that felt handmade and thoughtfully curated.
The café menu was also completely refreshed to include more variety and rotating features that gave tenants something new to look forward to each week. Both tenants and the client responded with enthusiasm, praising the improved taste, quality, and appearance of the food.
Creating Memorable Experiences
Beyond everyday offerings, Quest introduced seasonal outdoor grill events and pop-up dining experiences that quickly became tenant favorites. Summer grill-outs featured a range of menus from classic burgers and brats to Mediterranean chicken shawarma, adding energy and excitement to the workday.
To foster community, Quest hosted themed events such as ice cream socials and sundae bars for tenant appreciation days. These events not only boosted morale but also created memorable moments that strengthened tenant relationships.
One client shared their appreciation, saying:
“Thank you so very much for the amazing sundae bar on Thursday. It was perfect and delicious! We would love to repeat it at our building in Northbrook.”
This feedback highlights how Quest’s hospitality extends beyond daily service to become part of a larger culture of care and collaboration.
Listening and Adapting
Quest’s success at Tri State Lincolnshire stems from its ability to listen closely to tenants and respond quickly to their needs. The team gathers feedback directly from guests and implements suggestions wherever possible; whether it’s adding a new favorite dish, adjusting service flow, or hosting an event that tenants request.
This approach ensures that the dining experience remains personal, dynamic, and aligned with what tenants value most.
The Result
The partnership between Quest and Tri State Lincolnshire demonstrates how thoughtful innovation, attentive service, and culinary excellence can elevate the value of a commercial property. By combining fresh, scratch prepared food with engaging experiences and daily responsiveness, Quest has helped transform the building into more than a workplace. It is now a destination where tenants connect, recharge, and feel appreciated.