Privacy Policy

Effective Date: November 11, 2025
Company Address: 2500 S. Highland Avenue, Suite 250, Lombard, IL 60148
Contact Email: [email protected]

Introduction

Quest Food Management Services (“Quest”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy (“Privacy Policy”) explains how we collect, use, disclose and safeguard your information when you visit our website www.questfms.com (the “Site”) and use our services such as subscribing to newsletters or submitting contact forms.
This policy applies to all visitors, users and others who access the Site.

By using the Site, the user (“you”) consent to this Policy and agree that we may collect, use, retain, share, transfer, and otherwise process your Personal Information (defined below) as described in this Privacy Policy. This Privacy Policy supplements and is incorporated into our Site Terms of Use, which may be accessed at [insert link to Terms of Use]. If you do not agree with the data practices described in this Privacy Policy, you should not use our Site.

Information We Collect

When you use our Site, we may collect data, including Personal Information, about you. “Personal Information” means information that can reasonably be linked to a particular individual or household. The Personal Information we may collect depends on your level of engagement with the Site.

We may collect Personal Information that you voluntarily provide when you:

  • Fill out a contact form or inquiry form on the Site;
  • Subscribe to our newsletter;
  • Otherwise communicate with us via email or other means

The Personal Information we collect may include:

  • Your name, email address, phone number, job title, organization name;
  • Any additional information you choose to provide in your message.

We also automatically collect certain information about your device and use of the Site via embedded third-party analytics tools (such as Google Analytics) and other tracking technologies. This may include your IP address, browser type, operating system, referring URLs, pages visited, time and date of visits, and other usage statistics.

How We Use Your Information

We will only use your Personal Information when the law allows us to. We may use the information we collect to:

  • Respond to your inquiries and communicate with you;
  • Provide you with information about our services, updates, newsletters and marketing offers (if you opt-in);
  • Improve our website and services, including through analytics and tracking;
  • Maintain security and prevent fraud;
  • Comply with legal obligations.

Disclosure of Your Information

We may share your Personal Information:

  • With our service providers and business partners who help us operate the Site, send emails, analyze data or provide customer relationship management (CRM) services (including Salesforce);
  • In response to a subpoena, court order or other governmental request;
  • If we believe your actions violate applicable law or these policies;
  • In connection with a merger, acquisition or sale of all or a portion of our assets.

Third-Party Tracking and Tools

The Site uses third-party services such as Google Analytics and Salesforce to collect and process data about visitor usage and engagement. These services may use cookies, web beacons or similar technologies to provide analytics or CRM services. You can opt-out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on.

Quest does not control these third-party tools’ tracking or privacy policies; we encourage you to review their privacy notices.

Cookies and Third-Party Tracking Devices

We and our service providers use “cookies” and other tracking technologies to analyze usage, personalize content, and deliver marketing communications. For more detail, please refer to our separate Cookie Policy.

International Data Transfers

Although Quest is based in the U.S., the tools and service providers we use may be located in or transfer data to jurisdictions outside your home country. By using the Site, you consent to such transfers.

Your Privacy Rights & Options

Rights under State Laws. Certain states in the U.S., including California, Colorado, Connecticut, Delaware, Florida, Indiana, Montana, Oregon, Tennessee, Texas, Utah, and Virginia provide (or will in the future provide) their state residents with rights related to their Personal Information. Some such rights apply generally, but certain of such rights will only apply to a limited set of individuals or in limited circumstances, depending on a person’s jurisdiction of residence. To the extent that these laws apply, you may exercise the following rights:

  • Right to Know and Access Information. Note that much of the information you are entitled to know or access is disclosed in this Privacy Policy. With that said, you have the right to know about our Personal Information processing practices. You also have the right to know and access the categories of Personal Information we collect, with whom we share or sell that Personal Information, and, in some cases, what specific Personal Information we associate with you or your account. 
  • Right to Data Portability. If you request a copy of your specific Personal Information, then we will provide it in an easily accessible format.
  • Right to Deletion or Erasure. You may request that we delete the Personal Information we have collected about you. Depending on the applicable law, in some cases we are required or permitted to retain your Personal Information, even if you validly request that we delete or erase it. 
  • Right to Correct Information. You may request that we correct or rectify any inaccuracy in the Personal Information that we have collected about you.
  • Right to Opt-Out of Targeting Advertising, Sales, or Profiling. You may opt-out of our use of your Personal Information for targeted advertising, sales, or profiling in furtherance of decisions that produce legal or similarly significant effects.

If you wish to exercise any of the rights set out above, or if you have a complaint please contact us using the contact information provided in this Policy.  Quest commits to resolve complaints about our collection or use of your Personal Information. Inquiries or complaints regarding the processing of Personal Information should first be directed to us at [email protected].


Appeal. If we deny your rights request, you have the right to request an appeal of our decision. To initiate an appeal, follow the instructions provided in the communication denying your request, or contact us using the contact information provided in this Privacy Policy.


Non-Discrimination. You may have the right not to experience discrimination by us for exercising the rights in this section, depending on your state of residence. What we mean by discrimination is denying your access to our Services or limiting the quality of our Services.


Email Communications. If at any time you do not wish to receive offers and e-mails from us, we ask that you tell us. You may remove your name from our mailing list by sending us an e-mail addressed to [email protected] and indicating the subject line “No Offers or E-mail.” Note that some messages are required, service-related messages such as transaction confirmation messages, legal notices, or updates of which you may not opt-out.


Global Privacy Control. Certain U.S. state residents may opt out of tracking technologies by broadcasting an opt-out preference signal, such as the Global Privacy Control (“GPC”) (on the browsers and/or browser extensions that support such a signal). To download and use a browser supporting the GPC browser signal, click here: https://globalprivacycontrol.org/orgs. If you choose to use the GPC signal, you will need to turn it on for each supported browser or browser extension you use. If this signal is employed while visiting our website, we will stop data sharing immediately.

Retention of Data

We retain your personal information for as long as necessary to fulfil the purposes listed above, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include (i) for as long as we have an ongoing relationship with you; (ii) as required by a legal obligation to which we are subject; or (iii) as advisable in light of our legal position (such as in regard of applicable statutes of limitations, litigation, or regulatory investigations).

Please understand that residual copies of Personal Information can be stored in locations or formats that make complete erasure extremely difficult. The best way to ensure you control your information is to give us only the Personal Information that you are completely comfortable sharing with us.

Security

We implement reasonable administrative, technical and physical safeguards designed to protect personal information from unauthorized access, destruction, loss, alteration or disclosure. However, no internet or email transmission is 100% secure and we cannot guarantee absolute security.

Children’s Privacy

The Site is not directed to children under the age of 16. We do not knowingly collect or solicit personal information from children under 16 consistent with the U.S. Children’s Online Privacy Protection Act. If we become aware that a child under 16 has provided personal information, we will delete that information.

Links to Third-Party Websites

This Privacy Policy only applies to our Site. The Site may contain links to third-party websites whose privacy practices differ from ours. We are not responsible for the content or privacy practices of those third-party sites. The inclusion of a link on the Site does not imply endorsement of the linked website or service by us. We encourage you to review the privacy policies and legal notices posted on any third-party websites.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top will be updated when changes are made. We will post the revised Privacy Policy on the Site.
Any changes will become effective upon the posting of the revised Privacy Policy on the Site. By continuing to use the Site after such changes, you will be deemed to have agreed to such changes.
If you do not agree with the terms of this Privacy Policy, in whole or in part, you can choose to not continue to use the Site.

19. Contact Information

If you have any questions about this Privacy Policy or if you would like to exercise any of your rights outlined in this Privacy Policy, please contact us using the contact information below:


Quest Food Management Services
2500 S. Highland Avenue, Suite 250
Lombard, IL 60148
Email: [email protected]